Shipping policy
When will my order be processed?
It takes us between 3 and 7 working days to process an order, after which we will send it to you. Shipping time depends on your location.
- USA: 7-15 business days
- Europe: 8-16 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-35 business days
Where is my order shipped from?
We work with a print-on-demand company and a dropshipper who have fulfillment centers all over the world.
Will I have to pay customs fees for my order?
International orders may incur additional customs charges. This fee is not under our control, and is decided by your local customs agency. Customs policies vary greatly between countries, so we recommend you speak with your local authorities to clarify this point. We are not responsible for delays caused by your country's customs department.
My order should have arrived by now, but I haven't received it yet. What do I do?
Before contacting us, please help us by following these steps:
- Check your confirmation email to make sure there are no errors in the shipping address.
- Ask for your order at your local post office.
- Ask your neighbors in case the carrier had left the package for them.
Pro tip: Avoid robberies. If you will not be home on the day of delivery, use your work address or where you will be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at customerservice@nicepiropo.com [ _0127_5_4]with your order number.
If there is a problem with your shipping address, we could send your product again, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
Orders
How are the products made?
We work with a print-on-demand dropshipper, which has production and logistics centers all over the world. Your orders are printed and shipped from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, contact us at nicepiropo.boutique@gmail.com
I received a wrong or damaged product. What do I do?
We are sorry if your product has arrived damaged. To solve it as soon as possible, send us an email to nicepiropo.boutique@gmail.com in less than a week from the moment of delivery with photos of your damaged product, your order number and any Any other detail you have about the order. We will contact you with a solution as soon as possible!
Do you return the money?
We only offer refunds to customers who receive the wrong or damaged items. If this were your case, please contact us at nicepiropo.boutique@gmail.com with photos of your article and we will find a solution.
Can I exchange a product for a different size or color?
At this time we do not offer exchanges. If you're not sure which size will fit you best, check our size guides in the product descriptions.
It is not a common case, but it can happen that there is an error in the labeling of a product. If that were the case, please contact us at nicepiropo.boutique@gmail.com in one week from the moment of delivery. Include your order number and photos of the item in question and we will help you as soon as possible.